https://www.rachelhankins.com/home daily 1.0 2023-12-13 https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1623920070905-NO6R5ICF79R0IPT133WS/Campfire+Demo.png Home - Campfire Design System Campfire defines design and development principles for the DISH enterprise. It contains reusable elements for design and development for digital assets and acts as a holistic repository for things DISH Design knows. It's built to be inclusive, efficient, and transparent. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/96dee0d8-704d-4dc5-912b-78ab146dabac/Overview+%282%29.png Home - OnTech Pro OnTech Pro is a gig-economy app focused on opening a lane for electricians, Smart Home technicians, and delivery drivers to work on their own terms. With OnTech Pro, experts can control their own schedule, work where they want, and get paid instantly. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/ebdf21bb-dda1-439a-b026-1c3fd79cac18/DASH+Overview.png Home - Data Insights Hub Analytics are an important part of making insightful decisions that are backed up by a proven and reproducible model of data collection. Today at DISH, we sometimes make these decisions in a data-poor environment that negatively impacts all aspects of our business. The Digital Insights Hub represents a future-forward vision of our solution to this problem. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1623906280178-S8CTVM2M7NVKEBHJFTDF/MyDISH+Demo+3.png Home - MyDISH Redesign MyDISH is a customer-facing account management site for DISH’s satellite television service. Learn more about how this site ended up being the catalyst for design change in the organization. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1623910094482-8WCZWTRW14BDS2S6NEM1/PG+Home.png Home - Project Genesis Project Genesis is the first step of the build-out of our own wireless 5G network at DISH Network. It is an exclusive group of beta testers that are helping us lay the foundation of the network. https://www.rachelhankins.com/about daily 0.75 2023-12-11 https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/8b296724-10bc-4d7b-9aa5-0726dd5c2da6/DSC_0895+2.jpg About This is my golden retriever, Teddy. I told you he's pretty cute. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1c6a04b7-2cb4-45ab-a92e-50edd0baf877/DSC_0208.jpg About Hiking one of my favorite Colorado trails, Missouri Lakes https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/c0f7fdb3-ed02-47be-9ee0-05d703d9db13/IMG_0085.jpg About You can catch me in the mountains skiing all winter. Jackson Hole, WY. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/6d8404aa-80a3-4c6a-a2c6-0e6a0cc5a97a/IMG_2087.jpg About Hot Air Balloon Festival in Albuquerque, NM https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1702263424046-LFYO4GYTAK11D2D7UI7M/DSC_0221.jpg About At the beginning of 2023, I set a goal to play 52 rounds of golf. The Bear Traverse City, MI. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1702263672973-H9XXO6LR6R1DUPG229WN/IMG_8186.jpg About Fun fact, I am licensed to officiate weddings. I had the privilege of officiating a couple of my friends this year. St. George, UT. https://www.rachelhankins.com/contact daily 0.75 2023-12-11 https://www.rachelhankins.com/store daily 0.75 2024-10-14 https://www.rachelhankins.com/portfolio daily 0.75 2023-12-12 https://www.rachelhankins.com/portfolio/project-genesis monthly 0.5 2021-06-17 https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1623900981954-697E8QXN3PG44UU11SIP/PG+Home.png Portfolio - Project Genesis - Project Genesis Project Genesis is the first step of the build-out of our own wireless 5G network at DISH Network. It is an exclusive group of beta testers that are helping us lay the foundation of the network. April 2021 - October 2021 | Wireless https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1623916945208-AIARQFIB86SXEG95SRJT/PG+Viz+Guide.png Portfolio - Project Genesis - Make it stand out Customer journey diagrams describing the wireless activate experience. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1623917826919-63TOBQ93CPW8L9W3QZTZ/PG+miro.png Portfolio - Project Genesis - Make it stand out Miro board put together with the help of the Customer Journeys and CXO teams to help determine what we want this experience to be. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/5d8bb781-c00f-41ba-9e1b-0459577bead3/PG1.png Portfolio - Project Genesis A benefit of being a Founder means you will get to enjoy an exclusive event in Las Vegas https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1a604369-cfdc-4710-a413-c4f197b04ced/PG4.png Portfolio - Project Genesis Founders can compete in a scavenger hunt to win a promo code for a free device https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/c02d873f-51f1-4e0d-ba98-736bb6a949c4/PG5.png Portfolio - Project Genesis Project Genesis is an invite only exclusive club of Beta testers for our 5G network https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/d09299ce-722c-4aba-8da6-8b4bd047d5b1/PG3.png Portfolio - Project Genesis Now that the user has agreed to become a member, they will need to check out in the digital operator platform landing page https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/53ac98ef-22a6-4c72-b3cc-d450e2b826d9/PG6.png Portfolio - Project Genesis The goal of this experience is to be paperless, so we capitalized on electronic ticket software https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/72188553-d543-426d-a49c-df6d7dcfd447/PG2.png Portfolio - Project Genesis We wanted to ensure users understand what they are getting into prior to signing up https://www.rachelhankins.com/portfolio/campfire-dsm monthly 0.5 2021-06-17 https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1623908450391-IS0CI8HLOXQGLYAHEQNG/Campfire+Home+2.png Portfolio - Campfire Design System - Campfire Design System Campfire defines design and development principles for the DISH enterprise. It contains reusable elements for design and development for digital assets and acts as a holistic repository for things DISH Design knows. It's built to be inclusive, efficient, and transparent. October 2018 - Present | Enterprise https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/b6ee6836-57dd-47c3-b96e-6dd0ea8d62e4/Campfire+3.png Portfolio - Campfire Design System Colors used in Campfire; we aim to keep the neutrals and status colors the same across all brands, utilizing the brand specific colors subtly https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/9b324f08-adf6-4181-a86d-a8f43493ed91/Campfire3+2.png Portfolio - Campfire Design System Button states in both day and night mode https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/27415b63-26dd-498e-bd54-5adb98982b75/Campfire+4.png Portfolio - Campfire Design System Text input fields in both day and night mode https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1623909665105-CLMMI5UXGCAD03T0PD8Z/Campfire+Demo.png Portfolio - Campfire Design System Just a few of the elements that can be found in the Campfire Design System https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/40024b90-750a-4378-bfd8-08e17c467417/Campfire5.png Portfolio - Campfire Design System An example of a Campfire checkout experience used across two different platforms https://www.rachelhankins.com/portfolio/mydish-redesign monthly 0.5 2021-06-17 https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1623901108557-JUVPRXGKU5WQUGU6AUM1/MyDISH+Home+2.png Portfolio - MyDISH Redesign - MyDISH Redesign MyDISH is a customer-facing account management site for DISH’s satellite television service. October 2018 - December 2021 | DISH https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1623907092509-KKT2QX2FH4KXUU8V4UK9/Feedback+4.png Portfolio - MyDISH Redesign - Make it stand out The dashboard we created to categorize and organize the user feedback processed on the current day MyDISH site. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1623907190671-CP9H5FIZ2OSAYVGSG4GQ/Nav+5.png Portfolio - MyDISH Redesign - Make it stand out A results document showing the proposed navigation and the insights gained from a round of tree testing. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1623906280178-S8CTVM2M7NVKEBHJFTDF/MyDISH+Demo+3.png Portfolio - MyDISH Redesign - Make it stand out A series of mobile MyDISH pages designed using Campfire. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1623907147130-OWJRF6WL5O209E9UJQH8/Testing+2.png Portfolio - MyDISH Redesign - Make it stand out One of the many remote unmoderated usability testing on MyDISH. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/8f7471c0-e616-4826-a7af-5af2a44d01e1/MyDISH+PPV+All.png Portfolio - MyDISH Redesign PPV and OnDemand section, highlighting new movies and getting people excited to watch new films https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/cfb23a27-ead2-4ac7-8f21-d1ce5d4d1143/MyDISH+PPV.png Portfolio - MyDISH Redesign Movie details page, we wanted to give users context around what they were paying for https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/1af379a9-03c8-4b10-a61e-f20e2ce32536/MyDISH+Core.png Portfolio - MyDISH Redesign Core package details page for an upgrade, highlighting any differences this package may have versus your old one https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/2af57a3f-f4fe-4bb9-9801-e64ab4e8e7be/MyDISH+Premiums.png Portfolio - MyDISH Redesign Add-Ons page specifically the premium channels, these are our biggest sellers, so we wanted to ensure they were treated like it. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/105a4209-db0c-43fa-8ed1-b610d01a4a3c/MyDISH+Bill+Evolution.png Portfolio - MyDISH Redesign The evolution of the Pay Your Bill experience. The far left shows MyDISH Pay Your Bill prior to the redesign, the middle shows the first iteration, and the far right shows where we it lives today https://www.rachelhankins.com/portfolio/ontech-pro monthly 0.5 2023-12-12 https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/5673755d-0570-4931-8eb4-ddbe99e13629/Main+%281%29.png Portfolio - OnTech Pro - OnTech Pro OnTech Pro is a gig-economy app focused on opening a lane for electricians, Smart Home technicians, and delivery drivers to work on their own terms. With OnTech Pro, experts can control their own schedule, work where they want, and get paid instantly. October 2021 - June 2022 | OnTech https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/c32e66c2-3d78-4a39-ad0c-3eb4bbb97e0f/Hierarchy.png Portfolio - OnTech Pro - Information Architecture A series of mobile MyDISH pages designed using Campfire. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/6d036b98-2310-40bb-8715-978c32015f29/Mobile+User+Testing.png Portfolio - OnTech Pro - Usability Testing A series of mobile MyDISH pages designed using Campfire. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/320e20f7-0e3c-4fb8-a704-f1ed4d6603a0/Inventory+%281%29.png Portfolio - OnTech Pro One of the toughest challenges the team faced was how to get independent contractors the inventory they needed with minimal human intervention and a relatively easy experience. We capitalized on our brick-and-mortar warehouse locations and designed out a locker pickup system. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/4bdf25a2-9765-48c4-bdb9-f1882171f58c/Rewards+%281%29.png Portfolio - OnTech Pro Through our UXR, we determined rewards and incentivization were a critical component of gig platforms. Partnering with our existing field incentive teams and existing tech stack, we interfaced a unique reward system that incentivized our techs to continuously prioritize performance and in-home experience. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/cb41fe0a-9f59-4024-8889-15dce231ea41/Profile.png Portfolio - OnTech Pro Customer and tech safety and security was critical. How was a customer supposed to know and trust the tech in their home? Thankfully many other gig platforms have broken that barrier down quite a bit, but with the help of an OnTech digital ID badge and a cost effective uniform, we hope to create a more personalized and official experience in home. https://www.rachelhankins.com/portfolio/data-insights-hub monthly 0.5 2023-12-11 https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/a47decaa-da77-4236-8eed-9e5263680aa0/DASH+Overview+%281%29.png Portfolio - Data Insights Hub - Data Insights Hub Analytics are an important part of making insightful decisions that are backed up by a proven and reproducible model of data collection. Today at DISH, we sometimes make these decisions in a data-poor environment that negatively impacts all aspects of our business. The Digital Insights Hub represents a future-forward vision of our solution to this problem. Disclaimer: Any numbers or data you see in the featured designs are placeholder and may not be accurate to that of the business. August 2023 - Present | Enterprise https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/76b2f3b6-2da9-491a-bc4d-1387c52ee3f0/Design+Studio+%282%29.png Portfolio - Data Insights Hub - Design Studio A series of mobile MyDISH pages designed using Campfire. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/6721d61b-0327-4634-8d2d-3fe7ddb5738d/Google+Nest+Doorbell+Metrics+Sales.png Portfolio - Data Insights Hub One of the challenges identified by designers, product managers, and the brand team was not knowing which products were the top performing and key products to highlight in the eCommerce, on-site sales, or marketing materials. The team identified a way to easily showcase the products that are selling well and through various channels. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/25243454-602e-4130-b71c-8794e1879ad0/Sessions+%283%29.png Portfolio - Data Insights Hub One of the top features of the Data Insights Hub is it's a true aggregator of all data from all data sources. Employees wouldn't need to learn and understand multiple data visualization tools. Using APIs, the data is gathered from the source and presented in a visual and digestable presentation layer no matter the source. This alleviated the problem of having to access multiple tools some being out of the box and others being completely custom to gather the information you're looking for. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/d9cf06ec-bd77-452d-a519-1218602ebe8b/Home.png Portfolio - Data Insights Hub At the core of the experience is the integration between generative insights and access to information. We wanted to create a front and center look at insights that may be important to you whether flagged by you or using trend based user data. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/0705dcfe-72ef-4e0a-bb5e-a7bbf698a244/Chat+%281%29.png Portfolio - Data Insights Hub As ChatGPT continued to gain popularity, leadership was keen on integrating some of their technology to give users of our tool immediate answers to any generative question they may have about the business. https://images.squarespace-cdn.com/content/v1/6080fb8e3a30993c2016335c/ba592aad-349e-445d-981d-829adbec1fe0/Google+Nest+Doorbell+Metrics+Sales+%281%29.png Portfolio - Data Insights Hub The flow can be broken down into 3 views: high level overview of the enterprise, overview of the line of business, and individual digital and channel analytics. The screen featured is the breakdown of the DISH line of business' metrics.